Through the use of analytics, facility managers in this quadrant have a significant awareness of the issues that need addressing in their system but do not have the time or resources to address them. Typical attributes include:
- Needing to prioritize a sizable list of issues to address
- Inability to commit to capital expenditure, for whatever reason
- Not having the right technical expertise to address issues
- Unable to properly manage vendors who are providing services
Recommended action:
- Engage specialized professional services firm to supplement in-house resources
- Fund the cost of services from savings derived from addressing issues